Shipping, Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form or email. This quick and simple step will help us provide a speedy resolution.
About Our Designs
No AI is used in any of our designs. Most of the artworks created by our in-house designer, theyloveypb — thank you for the incredible work.
Product Orders Cancellation Policy
If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it's processed.
Once your order has been processed, you may be eligible for a replacement/resolution, depending on the situation. After you've received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
Shipping Times
Orders are typically shipped within 2 to 5 business days of being placed, though some exceptions may apply. You'll receive status updates via the email provided at checkout. If your email was entered incorrectly or you didn't receive a confirmation email, please contact us via contact form.
If shipping is taking longer than expected, please reach out via contact form.
Shipping cost and estimated delivery time are calculated when you enter your address, and you'll be able to see this information before placing your order.
Because our warehouses are located in different countries, your order ships from the one closest to you. Shipping costs typically range from $4 to $20, depending on destination and order size. International delivery generally takes 2 to 4 weeks from the shipping date, depending on distance and customs processing - this can vary significantly. Domestic transit (e.g. within the US) typically takes 3 to 7 business days.
Digital products don't require shipping — you'll get instant access to download or view the content once your payment is confirmed.
Shipping to Sanctioned Countries
We're unable to ship to the following countries due to permanent shipping restrictions: Russia, Iran, North Korea, Cuba, Syria, Belarus, Yemen, Sudan, and Palestine (West Bank and Gaza).
Shipping to Ukraine (Temporary)
We're currently unable to ship to Ukraine. We know this isn't easy news, especially for so many of you there, and we're genuinely sorry — we're working to fix this as soon as we can.
Order Tracking
After placing an order, you'll receive an Order ID (an 8-character code - this is what our support team uses to look up your order) and a carrier tracking number once your order ships. If you contact support about an existing order, please always include your Order ID.
If your tracking shows no updates, please wait at least 2 weeks from the last tracking update, then reach out via contact form — we'll look into it and get you a resolution.
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via our contact form.
Product Orders Refund Policy
Per our return policy, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Digital Products Refund Policy
Digital products are non-refundable once delivered. Digital products purchased through other platforms (e.g. Bandcamp, Patreon, etc.) are governed by that platform's own refund policy, not this one.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to us via our contact form. We'll be happy to troubleshoot the problem and find a resolution for you.
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you'll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country's customs policies, please contact your local customs office.
Each product page includes a Size Guide button with detailed measurements. If you're unsure or need help choosing a size, email us at contact@support.shop.man1k.xyz — we're happy to help before you order.
If you received a scratch card with a promo code, scratch off the back to reveal it, then scan the QR code on the card. Select the CVLT MEMBER tier (or another tier, if you'd prefer) and enter your code where it says "Enter promo code" below the total price (on desktop) or at the second step, alongside your contact and payment details (on mobile). A $1 verification charge will be made and refunded automatically — this is standard for verifying payment details. After the free period ends, your membership will automatically renew at the regular subscription price starting the following month. You can cancel anytime from your profile before then if you don't wish to continue.
This same process applies to any other promotion offering a free membership period.
Membership Content Questions
For questions about membership content specifically, please don't reach out via this contact form or the shop email — these are for order-related and technical issues only. Instead, message MAN1K directly for anything membership-related, or email void@man1k.xyz for collaboration inquiries.
For any questions, you can reach us via our contact form, or email us directly at contact@support.shop.man1k.xyz.
Press inquiries: please visit man1k.xyz/press/faq — this page isn't intended for press, and you won't find anything new here.
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns.